1. Shipping Area
Shipping within the Continental United States is FREE (Except Hawaii, Alaska, and Puerto Rico).
We don't ship outside of the United States.
We ship via FedEx or UPS and we do not ship to PO BOXES or APO.
2. Delivery Time
In-stock orders typically ship the next business day, unless otherwise noted on the product page. (In the rare occurrence that we cannot ship your order within 24 hours, we promise to ship it within 2 business days). A shipping confirmation email will be sent to your email once the order has shipped. The carrier is FedEx or UPS. Please allow 2~7 business days for your shipment to arrive at your address. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by KBO are estimates.
3. Order Tracking
You track your order and shipping & handling information on your account if you have registered one on www.kbobike.com. If you haven't registered on our site, you can also track your order here with your tracking number. For more shipping information, send an email to sales@kbobike.com. We will get back to you in 24 hours.
4. Change of Shipping Address
Before Shipping
Free of charge.
After Shipping
$20 WILL BE CHARGED when the items are in transit. (We cannot guarantee the address will be successfully changed due to the complicated situations. If fails, we will refund the $20.)
Delivered
We don't accept address changing if the package has already been delivered successfully.
5. Claim For A Lost Package
If you did not receive the package after the tracking status shows it has been delivered, please contact us within 3 business days. Otherwise, the customers need to contact the corresponding logistics company directly to start a claim. We don't accept package lost claims after three days from the delivered date.
We try to process all orders placed on our website within 1 to 2 business days. All orders are shipped via ground shipping method and average delivery times are 1-2 business days for West Coast, 3-4 days for Midwest, and 5-6 days for East Coast.
Holiday Shipping: Due to the high volume of orders during November and December please allow extra business days for order processing and delivery. While our team is always working to get your orders to you as quickly as we can, the shipping carriers are working at full capacity this year and are taking longer than usual to process and deliver the packages.
Items Damaged During Transit: While we take every reasonable precaution to ensure that products are well-packed, damage can occur during shipment from our warehouse to your destination. If your products are damaged during transit, please refuse delivery and have the driver note refusal reason as "damaged". If you are unable to refuse the damaged shipment or if freight damage is concealed, notify us and the freight company immediately. Shipping related damages must be reported to the freight company and to us within 7 days of receipt of shipment. Take pictures of damage and ask the freight company for a confirmation or claim number. Open a support ticket with Jetson describing the damage, including photos and confirmation number from freight company. Do not throw away original packaging.
Delivery Terms: Most deliveries occur between 8AM and 8PM and, if signature is required, must be signed for delivery. Packages returned to us due to failed delivery attempts will be charged a $35 reshipping fee. Refused packages (except items damaged during transit) will be charged a 20% re-stock fee.
Large Shipments: Orders over 10 units are subject to internal review. Jetson reseller applications are reviewed by our sales team. Large shipments are subject to reseller costs and shipping charges.
We do not currently ship to Hawaii or Alaska. We also do not currently ship outside of the continental United States or to PO boxes.
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